Log a ticket
Send an email to support@focus360.app with the problem you are experiencing.
‍Call us
‍Contact us on 0800 236 287 if you would like to talk to one of our friendly support team members.

How to log a ticket via email
- Make your subject line relevant (ie. Company Name – Issue)
- Log different tickets for different issues (In other words, report one issue per ticket.)
- Give as much detail as possible, even if you feel it might be irrelevant.
- Describe the steps to reproduce the error that you are experiencing.
- Provide some form of evidence of the error. Suggestions are: debug logs, screenshots or videos.

‍Please note: We deal with a large amount of support tickets every day and by following the steps above, you make the jobs of the support team easier and greatly improve the speed at which your ticket can be resolved.

Send an email to support@focus360.app with the subject as Resetting your Password. We aim to reply within 24 hours (if not much sooner)

A recent survey with over 250 field sales reps revealed that they spend an average of 7 hours a week on admin. Focus360 helps decrease time spent on admin by automating call reports as well as giving sales teams the ability to place orders at a customer instead of waiting to get back to the office or home.

You can add as many Focus360 organisations as you like, choose a pricing plan for each one, or set up a free 30 day trial. If you add an organisation and sign up to a pricing plan, you’ll become the subscriber for the organisation.
Focus360 offers a discount for multiple organisations when you subscribe to more than one Business Edition organisation. To qualify for the discount, the organisations need to use the same subscriber email address. The discount is automatically applied when you use the same email address and the organisations use the same country edition of Focus360. If an organisation uses a different country edition, contact Focus360 Support so they can apply the discount manually. For example, if a subscriber has both Australian and UK organisations, they’ll need to contact Focus360 Support to apply for the discount.

We're committed to the security of your data and provide multiple layers of protection for the personal and financial information you trust to Focus360. Find out more about Focus360’s commitments to data protection and data security. Read our privacy notice for more information

Yes, you can cancel whenever you wish and you will not be charged again. You can continue to use the applications until the end of the current billing cycle. However, no refunds will be issued. If you want to try out the service, the free plan requires no credit card.

Right here! If you want to learn more about the app, have any questions or are experiencing any issues - Book an appointment with a dedicated Customer Services Manager.

Yes. Focus360 mobile apps run while on the road as it provides access to the maps. Also, it keeps on tracking the location of the employees when they are in the field.

Focus360 allows managers/leaders to track the employees' locations in real-time. It captures the exact location of the employees when they are in the field and saves the logs directly.

The managers installed with the Focus360 application can easily find whether the employees using the application or not. The usage information of the employees will be stored automatically. It documents the last access of the employees in the field and creates a report based on the data.

Absolutely! Focus360 mobile app can work assisting you anywhere around the world. Wherever you are, you can always search your Sales Force data anytime.

As with any application, bugs can happen. If that happens, you can report to us via sending us an email directly to contact@focus360.app, or you can also submit them via our customer support form. Either way, your bug issues will end quickly.